Archive | Help Desk

Help Desk

 

Please refer to the Code of Conduct, Section 12: Technology and the Acceptable Use Policy for more information on discipline and consequences in regards to inappropriate computer use.

To download the Code of Conduct and the Acceptable Use Policy visit:
http://henrico.k12.va.us/Pdf/QuickFacts/CodeOfConduct.pdf

Directions Download

Written Directions

Hours for the Help Desk at each school:

SCHOOL
TECHNOLOGY AP
HELP DESK HOURS
Brookland Lynette Jackson  8-10 & 1:30- 3:30
Byrd Victor Oliver 8-10 & 1-3
Elko LaRhonda Mason 8:45-10:45 & 1:00-3:00
Fairfield Angela Thompson 8-10 & 1-3
Holman Sharron Archer  
Hungary Creek Dale Bradshaw 8:00-12:00
Moody Timothy L. Lewis  
Pocahontas Jackie Hunt 8:30-10:30 & 1:30-3:30
Rolfe Joi Lowery 8-11 & 1-2
Short Pump Kay Cutler 8-10 & 1:30-3:30
Tuckahoe John Hardin 8-10 & 1:30-3:30
Wilder John Elmore 7:45-10, 11-12 & 1:30-2:15

Before you visit the Help Desk for repairs, please do the following:

  • Restart your computer while at school
  • Backup your school work (if possible)
  • Be ready to describe the problems you are experiencing in detail
    (What happens? When does it happen? How often does the problem occur?)
  • Receive a pass from your teacher

Loaner Laptop Policy

  • Loaners will be available by a first come, first serve basis when a computer goes out for repair
  • Loaners are not issued for quick repair situations when the computer is repaired in-house
  • You must have your laptop case with you in order to receive a loaner
  • You are responsible for the loaner and adhering to the code of conduct when using a loaner
SCHOOL
TECHNOLOGY AP
HELP DESK HOURS
Brookland Lynette Jackson  
Byrd Victor Oliver  
Elko LaRhonda Mason  
Fairfield Angela Thompson 8-10 & 1-3
Holman Sharron Archer  
Hungary Creek Dale Bradshaw 8:00-12:00
Moody Timothy L. Lewis  
Pocahontas Jackie Hunt 8:30-10:30 & 1:30-3:30
Rolfe Joi Lowery  
Short Pump Kay Cutler 8-10 & 1:30-3:30
Tuckahoe    
Wilder John Elmore  7:45-10, 11-12, 1:30-2:15

Posted in Help Desk, Parent Training0 Comments


Spam prevention powered by Akismet